At MEB, we try recognize top performance with a "tail wag". This expression comes from an old saying that I heard from my Grandmother when I grew up in West Texas. She would always say "It's a sorry dog that don't wag its own tail!". So, when we receive compliments and kudos, we like to recognize the Mebbies that inspired the feedback.
There was a great tailwag yesterday for our site team at Crosswinds Apartments. This team had set up a canned food exchange for residents and they were also observed helping an elderly resident to balance his checkbook. A prospective resident was so impressed with the customer service they observed that they let us know about it!
Here's our latest Tail Wag regarding Eli and our staff at Sunpointe. Christy Alvarado emailed this to us:
Tail Wag for Eli at Sunpointe!!!
This morning I had to call a business, not in the apartment industry, for some follow-up and spoke to a woman named Margaret. I have never met or spoke to Margaret before today. During our conversation Margaret asked me for my contact information including my email. When I gave Margaret my work email, Margaret said, "MEB?? My brother lives at an MEB community.". I asked her which community and she said Sunpointe and that her brother is so happy with MEB and thinks the world of Eli. She went on to say that Eli is a breath of fresh air and that she is so happy that he is there managing the community. She also said that the other staff are wonderful as well.
Eli - Great job to you and your team on how you all are managing Sunpointe!!!!! Margaret's brother's name is Essie.
Have a great day. Christy.
Thanks, Christy, for sending this in. Thanks to Eli and our staff at Sunpointe for making a difference in their residents lives! It's the service that really adds value to a resident's experience at our communities! And we always keep in mind that adding value for our residents also adds value for our client.