From Friday May 10th
Linda Perrino and the Sunrise Ridge Team
“I've been a resident at Sunrise Ridge for several years and
currently rent two 2-bedroom adjacent apartments.
I'm writing this email to you to express my appreciation for the
exemplary and professional conduct, service and attitude continually shown me
by Linda Perino and her staff Kathy Smith and Brianne Rogers.
But my intent for writing this goes beyond personal
interactions. Just as important is how the common grounds are maintained.
In my opinion, Linda has set a standard that very favorably
reflects upon MEB.
Often it's the smaller things that are overlooked. In fact,
the impetus for this email is the following: When I walk to the office I
choose to use a dirt footpath that winds behind some buildings rather than the
longer paved road. Just the other day, I saw that this part of Sunrise
Ridge - which is infrequently used because it is in a 'natural' state - had
been raked in a manner that reminded me of a Zen garden.
Few people use this path and even fewer would notice how it is
maintained - but I did, and it was nice to see that this was done not to
impress anyone but rather doing so is typical of the level of professionalism
that exists at Sunrise Ridge.
Normally I would never comment about things like this, but I would
be remiss not to. When you have employees that demonstrate the level of
service and commitment that these 3 ladies do, it should be brought to your
attention. All too often it's the negative that gets attention - but I
have nothing negative to say.”
~Sunrise Ridge Resident
Pamela Barrett and the Country
Brook Team
“Pam,
You are
amazing! That was almost TOO fast! Thank you for your quick
response, I truly appreciate it. You have been awesome throughout and you
can be sure that from my experience with you and your team over just these last
months, if I have anyone who is looking for an apartment complex Country Brook
is going to be my one and only recommendation!”
~Country
Brook Resident
La Borgata Team
A huge
tail wag to the team at La Borgata for having perfect deposits so far in 2013,
they have had no corrections or errors.
Great Job La Borgata!!
Casa Bella Team
A huge
tail wag to the staff at Casa Bella, they have reached 90% occupancy in a very
challenging submarket. Thank you all so much for your efforts, we appreciate
you!
Wendi Nash
“A HUGE
Tail wag for Wendi Nash – I couldn’t do my job without her. Wendi stops
what she is doing whenever there is a phone issue at any of our properties. It
takes sometimes hours to dig to the bottom of an issue with the phone
companies. Thank you Wendi- you are the BEST!”
~Susan
Kauffman
Tucson Corporate Staff
“I
would like to thank the Tucson corporate staff for participating in the IREM
food collection for the Tucson Food Bank. Your help totaled over 600 lbs. of
food. Thank you very much! Thank you, Sharon, for your collection efforts!!”
~Luz
Bruscini
Charlene Wooters, Coyla Garcia, Ed Butcher
and Wendi Nash
Rob,
Ray and Misty from Alante
Ann
Boomsma and Bob from Little Cottonwoods
A big
tail wag and thank you to Charlene, Coyla, Ed and Wendi for all your help with
The Vintage takeover last week, it was a real team effort. Thank you!
A big thank
you also goes out to the Alante team for sending help. Thank you Rob and Ray
for maintenance help and Misty for your help in the office.
And
thank you, Ann Boomsma, for authorizing Little Cottonwoods to provide Bob for
maintenance help.
R&M Towing
Last week the Manager at
Cambria had her transmission go out on the freeway. She called R&M
for help but the driver was going to take approx. 45 min to get to her. So Mike,
the owner of R&M, jumped into his car and went to help her almost
immediately!
Monterey Village Team
Thanks to the amazing
job the Monterey Village team is doing; the client called us last week to see
if we would manage his sites out of state! Great Job, Monterey Village!
Ed Morrison- Montery Village
MEB received a letter
from a past resident at Monterey Village - directed at Ed Morrison. Ed
took such good care of him when he lived there 6 years ago, that now that
he is returning to Phoenix, he has reached out to rent there again! Great
Job Ed!
From Tuesday April 30th
Mel (Biltmore on the Lakes)
Mel
received this tail wag from a current resident through a maintenance request
online.
“I need
to get a ceiling fan in my apt, and I prefer Mel to do the work; he is a great
maintenance man. I know it might take a little more time since I’m asking for
Mel to do it, but like I said I’d rather have him as my maintenance man, and I
am willing to wait if he is busy.”
Fiesta Park Team
A big
tail wag to the team at Fiesta Park for not only receiving the Best Ratings
Award from Apartments Ratings, but they are now 94% occupied and 100% market
ready. Great job Fiesta Park!
Acacia Pointe, Colony, 201 West and Mill
Pointe Teams
A BIG
tail wag to the teams at Acacia Pointe, Colony, 201 West and Mill Pointe for
AMAZING site standards and extra attention to detail for our client visit.
Acacia Pointe, Colony, 201 West and Mill Pointe teams ROCK!! THANK YOU!
Casa Bella Team
This
letter from a resident of Casa Bella was faxed to our corporate office.
“I have
lived at Casa Bella for three years without incident. I have and will continue
to suggest to friends and family who are looking for a nice quite place to live
with really good community to consider Casa Bella apartments. I would also like
to give a special notice to the management staff, Claudia, Cynthia, Laura and
Monica for their dedication and outstanding work. Thank you, everybody, for
helping make my time there truly great.”
From Tuesday April 23rd
Tierra Sol Team
“I’m
writing you because I think it’s important for you to know how residents are
treated. Both your manager, Denise and assistant manager, Dee have been very
kind and have gone beyond “job description” to make my move as easy and
pleasant as possible. They are always right there to answer any question I
have. I appreciate how dog friendly they are. I am disabled, and Dee has been
very accommodating to my needs. She’s great! Your maintenance crew is also very
kind and helpful. Any maintenance request I have has been taken care of in a
timely manner and always with courtesy. I would like to thank you for the
exceptional staff you have here at Tierra Sol Apartments.”
~Letter
from a resident at Tierra Sol
Fiesta Park and Ridge View
Fiesta
Park and Ridge View were among 25 communities in Arizona that received the
Apartment Ratings Top Rating Award. They received the following letter and a
sticker to hang on the front doors to their community. Way to go Fiesta Park and Ridge View teams!!
“Dear
Property Manager,
Congratulations!
On behalf of the ApartmentRatings.com team, I'd like to congratulate you and
your property on receiving our inaugural 2012 ApartmentRatings.com Top Rated
award. These new annual awards recognize properties with outstanding resident
satisfaction ratings as measured on ApartmentRatings.com. Only approximately 5%
of the properties listed on ApartmentRatings.com qualify for award
consideration, making winning a Top Rated award an exclusive and
admirable accomplishment. Please accept the enclosed window cling as a token of
our congratulations, and as a way to showcase your property's superior customer
service to your existing and prospective residents. Please feel free to mention
your Top Rated property award in your marketing efforts going forward. If you
would like to utilize the Top Rated logo for your website or marketing
materials, please reach out to us and we can supply you with appropriate
images.
Again,
congratulations on being such an outstanding property. We wish you great
success and look forward to working with you over the coming year.”
Charlene
Wooters
“A huge
thank-you to Charlene for assisting Villagio in person and training the office
team on pre-close and other Mebbie’s procedures. Charlene spent most of her day
at Villagio working with Stacie who is moving up to be an Assistant Manager in
training. It shows a true Mebbie spirit that encompasses all of our core
values.
Thanks
much Charlene, you are the best at all that you do!”
~Dalia
Bureker, District Manager
Steve Sams, Ismael Mendez, Gerardo Carlos and
Nuria Quijada (Starrview at Starr Pass)
“Dear
Steve
I have
written to your management on a few occasions to let them know what a great job
you do on a continuing basis and how I feel that you always go above and beyond
the call of duty being manager at Starrview at Starr Pass. Now it is my wish to
let you know that you have a wonderful maintenance staff.
Let
me start with Nuria Quijada. Nuria has been assisting me in cleaning my
apartment several times a year as there are many “chores” I am no longer able
to do. Nuria not only does what you ask of her, she goes above and beyond what
is expected. She always does more than I ask, and amazes me every time she
cleans for me. For me, she is a treasure. I am so grateful that you have that
service to offer your residents. Please let her know what an exceptional job
she does.
Your
new Maintenance Supervisor, Ismael Mendez is a true gem. The few things he has
done for me have also been exceptional. Yesterday, you had to replace my
refrigerator. I was astounded when I opened the doors and found that everything
had been put back almost perfectly! I told you I thought he must have taken a
picture with his cell phone and put everything back in place! Ismael has a great
attitude and is always assisting when he can. He is a perfect example. Last
week, my friend, who came for a wedding, and I were taking out bags of garbage.
Ismael was coming by on the cart and stopped, took the garbage from us and took
it to the trash bins! My friend was amazed. She asked if I got that kind of
service and treatment all the time. I told her absolutely. Your staff goes
beyond what is necessary for their job requirement.
Gerardo Carlos is and has always
been so very helpful with any and everything I have asked of him when repairing
something in my apartment. And one of Gerardo’s nicest traits is that he leaves
everything in perfect and clean condition. My past experience with maintenance
staff is that sometimes they can track dirt in and not clean up after
themselves. Not so with your staff.
The
point I want to make with all three of these staff members is that in this day
and age, there is no customer service anymore. People just don’t care how they
treat other people. And it is a pleasure and a treat to be able to live at
Starrview at Starr Pass and receive the excellent service from all of your
staff. Once again, thank you for being the best Manager with the best staff of
any place I have ever lived. I love my apartment, I love the area, and most
important, I love how I am treated.”
~Letter
from a resident of Starrview at Starr Pass
From Wednesday April 17th
Luz Bruscini
A huge
tail wag and Congratulations to Luz who received two awards at last’s week IREM
Legislative Conference in Washington DC: A Rising Star and Most Increased
Membership as the President of the Southern Arizona IREM Chapter in Tucson. It
is a major accomplishment as this Chapter has struggled along to gain
membership and momentum and under Luz leadership it made a complete turnaround!
Denise Trentacosta (Tierra Luna)
Denise
received this tail wag in a letter from a resident regarding an incident that happened
at the property the night prior.
“I
appreciate that Dee responded to my message as soon as she returned to the
office this morning. I feel like the management is willing to work to keep all
of the residents here happy and safe, and as a parent, I am beyond thrilled at
this. I also appreciate the quick response, and reassurance that management
will do what they can to prevent anything of this nature happening again.”
Vista Village and The Meadows
A big
tail wag to the teams at Vista Village and The Meadows; these teams had a great
client visit last week. Thank you for
all your hard work; You Rock!!
Mill Pointe
Thank
you Ana, Jessica and team for successfully completing the IDA final audit; the
bonds have been released. YOU ROCK!
Wendi Nash
A big
tail wag and thank you to Wendi for getting the needed Owner’s Report done so
quickly for the Broker. Wendi really
went above and beyond to help with this.
Thank you!
Tierra Luna and Tierra Sol Team
Thank
you German, Gabriel, Justin and Dee for working through the weekend to prepare
the both sites for the appraisal this week. We appreciate all of your hard
work!
Sharon Beck
A big
tail wag also to Sharon Beck for driving down to Prescott to take a look at a
building for a client. Thank you!
Sharon Stewart, Lori Gillespie and Parrish
Gillespie
Thank
you Sharon, Lori and Parrish for coming down to the Tucson office on Saturday
night for 2nd Saturday Downtown. They sold quite a few tumblers and lemonade to
help Big Hearts for Little Hands, and this week the Girl Scouts also joined us
and sold some Girl Scout Cookies.
Sun Villa Team
Tail
wag to the team at Sun Villa; the Owner is very happy with our amazing
progress. He likes how we are rolling as
said in his last email .”Thanks for the update, Jonita...rockin and rollin: 0”
Jacolyn (Encore on Farmer)
Congratulations
and tail wag to Jacolyn who did an amazing job on the ADOH audit. We can expect a clear letter!!
