From Friday May 10th
Linda Perrino and the Sunrise Ridge Team
“I've been a resident at Sunrise Ridge for several years and currently rent two 2-bedroom adjacent apartments.
I'm writing this email to you to express my appreciation for the exemplary and professional conduct, service and attitude continually shown me by Linda Perino and her staff Kathy Smith and Brianne Rogers.
But my intent for writing this goes beyond personal interactions. Just as important is how the common grounds are maintained.
In my opinion, Linda has set a standard that very favorably reflects upon MEB.
Often it's the smaller things that are overlooked. In fact, the impetus for this email is the following: When I walk to the office I choose to use a dirt footpath that winds behind some buildings rather than the longer paved road. Just the other day, I saw that this part of Sunrise Ridge - which is infrequently used because it is in a 'natural' state - had been raked in a manner that reminded me of a Zen garden.
Few people use this path and even fewer would notice how it is maintained - but I did, and it was nice to see that this was done not to impress anyone but rather doing so is typical of the level of professionalism that exists at Sunrise Ridge.
Normally I would never comment about things like this, but I would be remiss not to. When you have employees that demonstrate the level of service and commitment that these 3 ladies do, it should be brought to your attention. All too often it's the negative that gets attention - but I have nothing negative to say.”
~Sunrise Ridge Resident
Pamela Barrett and the Country Brook Team
You are amazing! That was almost TOO fast! Thank you for your quick response, I truly appreciate it. You have been awesome throughout and you can be sure that from my experience with you and your team over just these last months, if I have anyone who is looking for an apartment complex Country Brook is going to be my one and only recommendation!”
~Country Brook Resident
La Borgata Team
A huge tail wag to the team at La Borgata for having perfect deposits so far in 2013, they have had no corrections or errors. Great Job La Borgata!!
Casa Bella Team
A huge tail wag to the staff at Casa Bella, they have reached 90% occupancy in a very challenging submarket. Thank you all so much for your efforts, we appreciate you!
“A HUGE Tail wag for Wendi Nash – I couldn’t do my job without her. Wendi stops what she is doing whenever there is a phone issue at any of our properties. It takes sometimes hours to dig to the bottom of an issue with the phone companies. Thank you Wendi- you are the BEST!”
Tucson Corporate Staff
“I would like to thank the Tucson corporate staff for participating in the IREM food collection for the Tucson Food Bank. Your help totaled over 600 lbs. of food. Thank you very much! Thank you, Sharon, for your collection efforts!!”
Charlene Wooters, Coyla Garcia, Ed Butcher and Wendi Nash
Rob, Ray and Misty from Alante
Ann Boomsma and Bob from Little Cottonwoods
A big tail wag and thank you to Charlene, Coyla, Ed and Wendi for all your help with The Vintage takeover last week, it was a real team effort. Thank you!
A big thank you also goes out to the Alante team for sending help. Thank you Rob and Ray for maintenance help and Misty for your help in the office.
And thank you, Ann Boomsma, for authorizing Little Cottonwoods to provide Bob for maintenance help.
Last week the Manager at Cambria had her transmission go out on the freeway. She called R&M for help but the driver was going to take approx. 45 min to get to her. So Mike, the owner of R&M, jumped into his car and went to help her almost immediately!
Monterey Village Team
Thanks to the amazing job the Monterey Village team is doing; the client called us last week to see if we would manage his sites out of state! Great Job, Monterey Village!
Ed Morrison- Montery Village
MEB received a letter from a past resident at Monterey Village - directed at Ed Morrison. Ed took such good care of him when he lived there 6 years ago, that now that he is returning to Phoenix, he has reached out to rent there again! Great Job Ed!
From Tuesday April 30th
Mel (Biltmore on the Lakes)
Mel received this tail wag from a current resident through a maintenance request online.
“I need to get a ceiling fan in my apt, and I prefer Mel to do the work; he is a great maintenance man. I know it might take a little more time since I’m asking for Mel to do it, but like I said I’d rather have him as my maintenance man, and I am willing to wait if he is busy.”
Fiesta Park Team
A big tail wag to the team at Fiesta Park for not only receiving the Best Ratings Award from Apartments Ratings, but they are now 94% occupied and 100% market ready. Great job Fiesta Park!
Acacia Pointe, Colony, 201 West and Mill Pointe Teams
A BIG tail wag to the teams at Acacia Pointe, Colony, 201 West and Mill Pointe for AMAZING site standards and extra attention to detail for our client visit. Acacia Pointe, Colony, 201 West and Mill Pointe teams ROCK!! THANK YOU!
Casa Bella Team
This letter from a resident of Casa Bella was faxed to our corporate office.
“I have lived at Casa Bella for three years without incident. I have and will continue to suggest to friends and family who are looking for a nice quite place to live with really good community to consider Casa Bella apartments. I would also like to give a special notice to the management staff, Claudia, Cynthia, Laura and Monica for their dedication and outstanding work. Thank you, everybody, for helping make my time there truly great.”
From Tuesday April 23rd
Tierra Sol Team
“I’m writing you because I think it’s important for you to know how residents are treated. Both your manager, Denise and assistant manager, Dee have been very kind and have gone beyond “job description” to make my move as easy and pleasant as possible. They are always right there to answer any question I have. I appreciate how dog friendly they are. I am disabled, and Dee has been very accommodating to my needs. She’s great! Your maintenance crew is also very kind and helpful. Any maintenance request I have has been taken care of in a timely manner and always with courtesy. I would like to thank you for the exceptional staff you have here at Tierra Sol Apartments.”
~Letter from a resident at Tierra Sol
Fiesta Park and Ridge View
Fiesta Park and Ridge View were among 25 communities in Arizona that received the Apartment Ratings Top Rating Award. They received the following letter and a sticker to hang on the front doors to their community. Way to go Fiesta Park and Ridge View teams!!
“Dear Property Manager,
Congratulations! On behalf of the ApartmentRatings.com team, I'd like to congratulate you and your property on receiving our inaugural 2012 ApartmentRatings.com Top Rated award. These new annual awards recognize properties with outstanding resident satisfaction ratings as measured on ApartmentRatings.com. Only approximately 5% of the properties listed on ApartmentRatings.com qualify for award consideration, making winning a Top Rated award an exclusive and admirable accomplishment. Please accept the enclosed window cling as a token of our congratulations, and as a way to showcase your property's superior customer service to your existing and prospective residents. Please feel free to mention your Top Rated property award in your marketing efforts going forward. If you would like to utilize the Top Rated logo for your website or marketing materials, please reach out to us and we can supply you with appropriate images.
Again, congratulations on being such an outstanding property. We wish you great success and look forward to working with you over the coming year.”
“A huge thank-you to Charlene for assisting Villagio in person and training the office team on pre-close and other Mebbie’s procedures. Charlene spent most of her day at Villagio working with Stacie who is moving up to be an Assistant Manager in training. It shows a true Mebbie spirit that encompasses all of our core values.
Thanks much Charlene, you are the best at all that you do!”
~Dalia Bureker, District Manager
Steve Sams, Ismael Mendez, Gerardo Carlos and Nuria Quijada (Starrview at Starr Pass)
I have written to your management on a few occasions to let them know what a great job you do on a continuing basis and how I feel that you always go above and beyond the call of duty being manager at Starrview at Starr Pass. Now it is my wish to let you know that you have a wonderful maintenance staff.
Let me start with Nuria Quijada. Nuria has been assisting me in cleaning my apartment several times a year as there are many “chores” I am no longer able to do. Nuria not only does what you ask of her, she goes above and beyond what is expected. She always does more than I ask, and amazes me every time she cleans for me. For me, she is a treasure. I am so grateful that you have that service to offer your residents. Please let her know what an exceptional job she does.
Your new Maintenance Supervisor, Ismael Mendez is a true gem. The few things he has done for me have also been exceptional. Yesterday, you had to replace my refrigerator. I was astounded when I opened the doors and found that everything had been put back almost perfectly! I told you I thought he must have taken a picture with his cell phone and put everything back in place! Ismael has a great attitude and is always assisting when he can. He is a perfect example. Last week, my friend, who came for a wedding, and I were taking out bags of garbage. Ismael was coming by on the cart and stopped, took the garbage from us and took it to the trash bins! My friend was amazed. She asked if I got that kind of service and treatment all the time. I told her absolutely. Your staff goes beyond what is necessary for their job requirement.
Gerardo Carlos is and has always been so very helpful with any and everything I have asked of him when repairing something in my apartment. And one of Gerardo’s nicest traits is that he leaves everything in perfect and clean condition. My past experience with maintenance staff is that sometimes they can track dirt in and not clean up after themselves. Not so with your staff.
The point I want to make with all three of these staff members is that in this day and age, there is no customer service anymore. People just don’t care how they treat other people. And it is a pleasure and a treat to be able to live at Starrview at Starr Pass and receive the excellent service from all of your staff. Once again, thank you for being the best Manager with the best staff of any place I have ever lived. I love my apartment, I love the area, and most important, I love how I am treated.”
~Letter from a resident of Starrview at Starr Pass
From Wednesday April 17th
A huge tail wag and Congratulations to Luz who received two awards at last’s week IREM Legislative Conference in Washington DC: A Rising Star and Most Increased Membership as the President of the Southern Arizona IREM Chapter in Tucson. It is a major accomplishment as this Chapter has struggled along to gain membership and momentum and under Luz leadership it made a complete turnaround!
Denise Trentacosta (Tierra Luna)
Denise received this tail wag in a letter from a resident regarding an incident that happened at the property the night prior.
“I appreciate that Dee responded to my message as soon as she returned to the office this morning. I feel like the management is willing to work to keep all of the residents here happy and safe, and as a parent, I am beyond thrilled at this. I also appreciate the quick response, and reassurance that management will do what they can to prevent anything of this nature happening again.”
Vista Village and The Meadows
A big tail wag to the teams at Vista Village and The Meadows; these teams had a great client visit last week. Thank you for all your hard work; You Rock!!
Thank you Ana, Jessica and team for successfully completing the IDA final audit; the bonds have been released. YOU ROCK!
A big tail wag and thank you to Wendi for getting the needed Owner’s Report done so quickly for the Broker. Wendi really went above and beyond to help with this. Thank you!
Tierra Luna and Tierra Sol Team
Thank you German, Gabriel, Justin and Dee for working through the weekend to prepare the both sites for the appraisal this week. We appreciate all of your hard work!
A big tail wag also to Sharon Beck for driving down to Prescott to take a look at a building for a client. Thank you!
Sharon Stewart, Lori Gillespie and Parrish Gillespie
Thank you Sharon, Lori and Parrish for coming down to the Tucson office on Saturday night for 2nd Saturday Downtown. They sold quite a few tumblers and lemonade to help Big Hearts for Little Hands, and this week the Girl Scouts also joined us and sold some Girl Scout Cookies.
Sun Villa Team
Tail wag to the team at Sun Villa; the Owner is very happy with our amazing progress. He likes how we are rolling as said in his last email .”Thanks for the update, Jonita...rockin and rollin: 0”
Jacolyn (Encore on Farmer)
Congratulations and tail wag to Jacolyn who did an amazing job on the ADOH audit. We can expect a clear letter!!